Frequently Asked Questions
Everything you need to know about shopping with St Frock
How long will my order take to arrive?
Orders are typically processed within 24 hours. Domestic express shipping takes 1-3 business days, while standard shipping takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Please note that final sale items cannot be returned unless faulty.
How do I know which size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our customer service team for specific garment measurements.
Do you offer Buy Now, Pay Later options?
Yes, we support several flexible payment methods including Afterpay, Zip, and Klarna, allowing you to shop now and pay in interest-free installments.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes if the order has not yet been processed by our warehouse. Please contact us immediately via live chat or email for any urgent requests.
Do you ship internationally?
Yes, St Frock ships to many countries worldwide. International shipping rates and delivery timeframes are calculated at checkout based on your specific destination.